Chime

IM enable your internal and/or external service desks with Chime to extend the value of your Microsoft Lync® 2010 or 2013 / Skype for Business® investment. After over 10 years of developing IM-based chat solutions for large enterprise help desk and service centers, we built Chime to meet the scalability, expert routing and integration needs of today‚Äôs social enterprise.

  • Support employees, partners and customers with click to chat functionality for virtually every business use case
  • Set routing rules based on role, subject matter, geography or other filters
  • Monitor and track activity with rich dashboards - requests in queue, agent productivity, trending issues and more
  • Capture full record of all case interactions for easy escalation and fast resolution
  • Interactive reports enable informed decisions to drive smarter operations and business growth

Technical Requirements for Chime

Server:

  • Windows Server 2008 R2, Windows Server 2012, Windows Server 2012 R2
    Note: Application cannot be installed on the same server hosting Lync
  • ASP.NET server role installed
  • Windows Authentication server role installed
  • Microsoft .NET v4.5 Framework installed
  • UCMA 4.0 Runtime

Environment:

  • Active Microsoft Lync® 2010, Lync® 2013, Skype for Business® 2015, or Skype for Business® Online environment
  • SQL Server/SQLExpress
  • Lync-Enabled service accounts
  • Account credentials with access to Active Directory
  • Account with read/write access to a Chime SQL database
  • Account with create access to SQL server (only used when installing/updating)

Recommended:

Queues Agent # RAM Processor Data Storage Database Size
1-2 10 4 GB 1 - 2 Core 80 - 100 GB 4 GB
2+ 10+ 6-8 GB 2 - 2-4 Core 150 - 200 GB 8 - 10 GB
Microsoft Partner Silver ISV
IBM Premier Business Partner

About Instant Technologies

Instant Technologies Chime Dev Team

Team Instant

Founded in 2002 by several former IBM employees, Instant Technologies develops social applications for the enterprise including compliance and productivity solutions for the IBM Lotus Sametime and the Microsoft UC platforms. Instant Technologies believes that enterprise IM and presence platforms represent a valuable business asset.

Our products include the first application to integrate Lotus Sametime with Microsoft Outlook (2002), a bot development and deployment platform (2003), and other Sametime and Microsoft OCS based applications. In 2005, Instant expanded the product line to include Microsoft LCS based applications and has continued to develop a variety of applications for the Microsoft LCS and OCS product platforms. Our IM archiving applications, queue manager, and persistent chat rooms are deployed across some of the leading defense and financial service organizations in the world.

Instant Technologies is a Lotus Advanced Business Partner and a Microsoft Registered Partner headquartered in Portsmouth, NH.

For more information about our product line, visit us at instant-tech.com