The Chime Agent Translation Tool is a new feature set that has been added onto the existing Chime Agent Assistant. The Chime Agent Assistant is a client-side application that gives the service desk agent the ability to auto accept Chime chats and open the agent context window extension. The new features allow agents to perform live translation for messages that are in Chime chats.
The Chime Agent Translation tool uses Microsoft Azure Translation services to translate incoming and outgoing messages and it integrates with the existing Agent Assistant allowing Agents to seamlessly integrate language translation into their chats.
For more information on how Chime integrates into a international helpdesk check out our page covering Global Multi-language Service Desks
If you have any problems downloading and installing the application, please contact our Support Team
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