Chime 2.0.2 - v2.1.2440 (April 14, 2015)
Main New Features:
- Now have option to not save content of chat sessions - we will still save meta data for statistics and analytics
- Ability to email chat transcripts
- Seeker now has the ability to rate the conversation
- Created a Read Only mode for managers - If checked its prevents managers from changing any queue settings
- Queue Scheduling - Ability to set queues to come online or go offline at particular times of the day
- Session Status and tags - group conversations by similar topic tags and whether or not they have been resolved
- SSL support
Videos:
Known Issues:
- With Lync® Online, we know that there are some issues with agent awareness (and monitoring agent presence status) – we are working on this area.
- Inability to add persons with an apostrophe in the username
Bug Fixes:
- Fixed bug where changing the ExpertAccept time in the queue routing modal settings would screw up routing so that an expert could never accept conversations fast enough (value is set as seconds, timeout on retrieving expert response was expecting milliseconds; it worked when queue initially loaded, because the right conversion was made then, but not on changing the setting)
- Fixed error where changing an expert to a priority list that did not previously exist affects the routine to update priority lists
- Remove experts from queues when they are archived in the Admin section
- Updated email transcript to include session ID
What's Next:
- Seeker Dashboard
- New section to provide search capabilities to managers - located at queue level
- Fix charts related to agent ratings
- Agent dashboard will include the ability to download the context window extension
- Web client will support ability to show/hide email transcript and agent rating