Chime Requirements

System Requirements & Technical Recommendations

System Requirements

  • 64-bit Windows Server: 2008 R2, 2012, 2012 R2
    • Server 2008 R2 requires Desktop Experience feature to be installed
    • Server 2012/2012 R2 requires Media Foundation feature to be installed
  • Application cannot be installed on the same server hosting Lync®. Application will conflict with Lync® settings.
  • Connection to Microsoft SQL Server. The application supports full SQL Server or SQL Express Edition
    • Account with create access to SQL server (for building and updating the Chime database)
    • Account with read\write access to Chime database
      • The application supports both SQL and Windows server authentication options.
      • Note: For optimal performance, Chime and SQL Server should be in the same physical site.
  • Read Access to Windows Active Directory

Chime 2.0 (Self hosted) with Lync® On-Premise support

  • .NET Framework 4.5.1+
  • UMCA 4.0
  • SQL Server 2008 R2+ (SQL Express, Standard, Enterprise...)
  • 1 Lync®/Skype for Business® account for Web Client
  • 1 Lync®/Skype for Business® account per queue for dispatcher

Chime 2.0 (Self hosted) with Office 365 support

  • .Net Framework 4.5.1+
  • UMCA 4.0
  • SQL Server 2008 R2+ (SQL Express, Standard, Enterprise...)
  • Office 2013 Lync® (Lync® 2013 Basic cannot be used)/ Office 2016 Skype for Business®
  • 1 Office 365 Skype for Business® account for Web Client*
  • 1 Office 365 Skype for Business® account per queue for dispatcher*

*Lync® Online Plan 2 and Microsoft Office 365 with Lync® Plans are supported

Hardware Recommendations

The following are the recommended hardware configurations for Chime for Lync®

Queues Agent # RAM Processor Data Storage Database Size
1-2 10 4 GB 1 - 2 Core 80 - 100 GB 4 GB
2+ 10+ 6-8 GB 2 - 2-4 Core 150 - 200 GB 8 - 10 GB