IM enable your internal and/or external service desks with Instant Chime to extend the value of your Microsoft Lync® / Skype for Business® investment and connect employees, customers, and agents in real-time. After more than 10 years of developing IM-based chat solutions for large enterprise help desk and service centers, we built Chime to meet the scalability, agent routing and integration needs of today’s social enterprise.
Chime supports the following platforms: Lync Online, Skype for Business Microsoft Office 365, Lync 2010/2013 on premise, and Skype for Business 2015/2016 on premise.
Request a Demo Start your free trialFor a list of steps on getting started with Chime click here » Installation Steps
For new features and known issues of Chime click here » What's New
For more information about using Virtual Agents click here » Virtual Agent Integration
For Steps on how to deploy an external web client using Chime Hub integration click here » Chime Hub Steps
With Chime for Microsoft Lync®, you can quickly render, download, and export many types of charts and reports about the conversations that have taken place within Chime.
Click Here ⇨ Complete List of Charts andReports.
We understand Instant Chime will be deployed and managed as a part of a larger, more complex enterprise IT ecosystem. Our design-centric approach focuses on ease of use in both the back and front end of the solution. Instant customers leverage their existing Lync® framework with no additional heavy technology lift for a clean installation process and a modern user interface so help desk agents can be up and servicing employees quickly with minimal training.
Chime integrates with your existing systems allowing you to extract more value out of your infrastructure investments. With Chime you own both the application and the data. Chime pricing is based on a per-queue model according to the number of agents you can invite into a session for support. With other solutions typically priced based on a per agent/per year annual fee, costs can mount quickly. Our sliding scale supports an ROI based on increased agent productivity and leveraging your existing IM and UC platform investment.
Instant Chime 2.4 marks the next step in the evolution of the enterprise service desk leveraging Microsoft Lync® 2013 / Skype for Business®. We have a few core concepts driving many of the features in this release:
Virtual Agents are such a powerful new feature that we've created its own page. » Virtual Agent integration.
* Note - Chime is also available for IBM Sametime® and XMPP. Click on one of the links below to be taken to the corresponding website.
Chime for IBM Sametime® Chime for XMPP