Each queue may be optionally configured to render a URL to the agent when the agent accepts a
conversation from the queue. The URL may be the location of an enterprise ticketing service, an external
CRM system, or the standard URL provided as part of Chime.
If you are using Microsoft Lync® or Skype for Business® On Premise, the client window extension
will be displayed to the right of the client chat window and will be associated with the Chime session.
If you are using Microsoft Lync® or Skype for Business® for Office 365, you will be given a URL which when clicked
will bring up a browser window containing the seeker history, standard replies, and other features of the client window extension.