The Chime Alerts UI is a one-stop shop for creating and managing alerts.
Unexpected email server crashes for an international company, triggering a flood of calls to the help desk. With Chime Alerts, the help desk can proactively inform users that IT is aware of the problem and also provide updates on when service will be re-established - letting them focus on fixing the problem, rather than fielding calls. The IT department then sends an alert to their English, Arabic, and Hindi divisions, with the appropriate language for each.
Chime Alerts can send messages by Active Directory group, which can be filtered through White List Filtering. If a company had a large amount of AD groups, it would be helpful to filter out the groups that are not needed. Thus, if you were creating a recurring alert, you could easily add the groups you need without pouring through a large list of users and groups in Active Directory.
An alert does not have to be a boring piece of text. For example, a design company could send out an alert with a variety of pictures, videos, colors, rich-text, and other formatting. A typical meeting email does not have to come in the form of text. Enhanced alerts allow a user to use an assortment of tools to share their message with their employees.
Chime uses a provided Lync®/#S4B account as a dispatcher to send out alerts to specified recipients. If the alert is enhanced, it will be displayed through our Chime Alert Assistant. It also monitors recipient's status to determine when the correspondence should be sent. All alerts are created and sent directly from the Chime UI. To make this easy, we built the Chime Alert Wizard. The wizard guides you through its simple, 4-step process. It also ensures that all required information is entered correctly, serving as a validation tool to prevent invalid or erroneous alerts from being created. The steps below demonstrate this process a bit further. Click on the screenshots to enlarge the image.