“Our first-call resolution rate increased by 85%, and our issue resolution time dropped significantly,
where issues that had been taking 24 hours to resolve are now being closed in under 5 minutes."
Global Pharmaceutical, Director of IT Support Services.
your employees where and how they want to communicate with single-click chat access to your contact center or help desk.
Eliminate staff frustration due to long wait times, multiple escalations, and language barriers.
your contact center and service desk operations. Transform agents into heroes with expert answers. Higher
first call resolution rate and easy issue escalation result in faster case resolution
making employees more efficient and productive.
your agent productivity and knowledge base with multiple concurrent chat sessions.
Manage more cases with fewer resources and lower average speed-to-answer times.
and bring Chime to life in just 30 minutes leveraging your Microsoft Lync® environment.
Minimize impact on your resource-constrained professional IT contact center staff.