The Queues page is where you can add, edit, and remove queues within Chime. When you open the Queues page, Chime displays the queues you have provisioned, as well as some high level information.
To add a queue, click the + New Queue button below the grid. This will bring up the new queue window, where you will provide the basic information needed to create a queue.
A name for this queue. This name will be used in system dashboards, and will be displayed to users when they enter the queue
A more specific description of the queue, if needed
Identifies the queue as being used for Testing, Development, or Production
Marks the queue as being associated with a specific language
Select a license key that the queue will use
A web client to host the queue
Used to connect a seeker and an agent. Click to display a list of available dispatchers that can be used for the queue.
Clicking the blue edit icon will select that dispatcher for use with the queue you are editing
Click Save to create the new Queue
Adding a Queue (2)
