The Wise Enterprise

Click to chat service desk functionality using Skype for Business® for smarter operations.

Chime in, Get Help - Help Desk Software using Skype for Business®

“Our first-call resolution rate increased by 85%, and our issue resolution time dropped significantly, where issues that had been taking 24 hours to resolve are now being closed in under 5 minutes."
Global Pharmaceutical, Director of IT Support Services.
your employees with click to chat access to help desk support using Lync®/Skype for Business®. Also available for Lync® Online/Office 365, Chime is the ultimate in versatility and functionality for help desk software.
your service desk and support operations with our click-to-chat application. Transform agents into heroes with expert answers. Chime can result in higher first call resolution rates and fewer escalations for more efficient operations.
your level of service with help desk chat support using Skype for Business®. Chime brings Skype for Business® to life for maximum productivity. Concurrent chat sessions and lower average speed-to-answer times will bring your customer service to new heights
and bring Chime to life in just 30 minutes leveraging your existing Skype for Business® environment. Minimize impact on your resource-constrained professional IT service desk staff.