For Chime to run, you will need the following:
For a complete list of the system requirements, visit the Machine & System Requirements document.Machine & System Requirements (pdf)
Please ensure that you have all of the necessary accounts by following the Chime Accounts Checklist with the required permissions before trying to install Chime. It will drastically reduce the amount of time it takes to get everything installed and running.
Please ensure you have completed Step 1 above before attempting to install Chime. Many common installation issues have arisen from things such as not having all the service accounts with the required permissions.
Before installing Chime for Teams on your machine, you will need to complete a few prerequisites in your Azure Portal. This involves retreiving account information from your Azure Active directory and creating and configuring an App Registration.Chime Office 365 Prerequisites (pdf)
During the installation process, you will walk through a very standard Windows installation. You will provide Chime with account information, automatically create the Chime database, and provide the core configuration necessary for Chime to connect with Active Directory and the Chime Database.Chime for Teams Install Guide (pdf)
If you run into a problem while installing Chime, please send us the logs so we can diagnose the issue and help get you back on track as quickly as possible.
Please ensure you have completed Steps 1 & 2 above before attempting to complete these steps.
During the application setup process, you will interact with the newly installed Chime server and provide information on Chime administrators, managers, agents, license keys, and other settings specific to the Chime deployment.
The Chime Application Setup Guide will walk you through how to set up the Chime application.Chime Application Setup Guide (pdf)
Please ensure you have completed Steps 1, 2, & 3 above before attempting to complete these steps.
It's time to create and configure your first queue. The Setup First Queue Guide will walk you through how to get Chime ready to be used as a service desk application.Setup First Queue Guide (pdf)