Offering expert help for a service desk powered by Microsoft Teams
Chime in, Get Help - Service Desk using Microsoft Teams®
"Our first-call resolution rate increased by 85%, and our issue resolution time dropped significantly,
where issues that had been taking 24 hours to resolve are now being closed in under 5 minutes."
Global Pharmaceutical, Director of IT Support Services.
your employees where and how they want to communicate with single-click chat access to help desk support using Microsoft
Teams, Bot Framework, and custom web client. Eliminate staff frustration due to long wait times, multiple escalations,
and language barriers.
your service desk and support operations. Transform agents into heroes with expert answers for higher first call resolution
rate, integration with Azure language translation services, and easy issue escalation resulting in faster case resolution
putting employees back to work.
your agent productivity and knowledge with multiple concurrent chat sessions handled and resolved, real-time language translation,
integration with Azure QnA and Service Now. Manage more cases with fewer resources and lower average speed-to-answer times.
Provide custom chat routing, workflow, and integration with existing Microsoft Azure services. Deploy Instant Chime for Microsoft
Teams on your Azure tenant, integrate with language translation, Azure QnA, Azure Text Analytics, and Microsoft Bot Framework 'out of the box'
to provide an enterprise service desk using Microsoft Teams.