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The Wise Enterprise

Offering expert help for a service desk powered by Microsoft Teams

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"Our first-call resolution rate increased by 85%, and our issue resolution time dropped significantly, where issues that had been taking 24 hours to resolve are now being closed in under 5 minutes."
Global Pharmaceutical, Director of IT Support Services.
Connect
your employees where and how they want to communicate with single-click chat access to help desk support using Microsoft Teams, Bot Framework, and custom web client. Eliminate staff frustration due to long wait times, multiple escalations, and language barriers.
Empower
your service desk and support operations. Transform agents into heroes with expert answers for higher first call resolution rate, integration with Azure language translation services, and easy issue escalation resulting in faster case resolution putting employees back to work.
Boost
your agent productivity and knowledge with multiple concurrent chat sessions handled and resolved, real-time language translation, integration with Azure QnA and Service Now. Manage more cases with fewer resources and lower average speed-to-answer times.
Integrate
Provide custom chat routing, workflow, and integration with existing Microsoft Azure services. Deploy Instant Chime for Microsoft Teams on your Azure tenant, integrate with language translation, Azure QnA, Azure Text Analytics, and Microsoft Bot Framework 'out of the box' to provide an enterprise service desk using Microsoft Teams.