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The Wise Enterprise

Offering click to chat service using Office 365 for smarter operations.

Chime in, Get Help - Service Desk using Lync for Office 365®

“Our first-call resolution rate increased by 85%, and our issue resolution time dropped significantly, where issues that had been taking 24 hours to resolve are now being closed in under 5 minutes."
Global Pharmaceutical, Director of IT Support Services.
your employees with click to chat access to help desk support using Lync® for Office 365. An on-premise Chime installation means you don't have to host a Lync® server. Chime for Office 365 provides maximum functionality with minimal costs.
your IT and service desk operations. Transform agents into heroes with quick and expert answers. Higher first call resolution rate and easy issue escalation result in faster case resolution, making employees more efficient and productive.
your service desk and agent productivity with multiple concurrent chat sessions. Manage more cases with fewer resources to lower speed-to-answer times.
and bring Chime to life in just 30 minutes leveraging your existing Office 365 service. Minimize impact on your resource-constrained professional IT service desk staff.