The Wise Enterprise

Chat and Help Desk support for your ITSM challenges using Microsoft Lync®

Chime in, Get Help - IT Management Solutions, Microsoft Lync®

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your employees where and how they want to communicate with single-click chat access to help desk support. Eliminate staff frustration due to long wait times, multiple escalations, and language barriers.
your service desk and ITSM operations with Chime for Microsoft Lync®. Expert answers help agents resolve cases faster and increase first call resolution rates.
your agent productivity and knowledge base with multiple concurrent chat sessions handled and resolved. Manage more cases with fewer resources and lower average speed-to-answer times.
and bring our ITSM application to life in around 30 minutes leveraging your existing Microsoft Lync® environment. Minimize impact on your IT service model while increasing chat help desk efficiency.