The Wise Enterprise

Leverage Lync® to help your company increase employee productivity.

Chime in, Get Help - Service Desk using Microsoft Lync®

“Our first-call resolution rate increased by 85%, and our issue resolution time dropped significantly, where issues that had been taking 24 hours to resolve are now being closed in under 5 minutes."
Global Pharmaceutical, Director of IT Support Services.
Microsoft Lync® to connect your company employees where and how they want to communicate with single-click chat access to IT and help desk support. Eliminate staff frustration due to long wait times, multiple escalations, and language barriers.
your company's service desk and IT operations. Transform agents into heroes with quick and expert answers. Higher first call resolution rate and easy issue escalation result in faster case resolution, making employees more efficient and productive.
your company time and money with more productive employees by giving them the answers and help they need more quickly. Chime for Lync® enables multiple concurrent chat sessions, allowing agents to handle more cases with fewer resources.
and bring Chime to life in just 30 minutes leveraging your existing Microsoft Lync® environment. A Chime for Lync® installation will allow you to maximize your company's return on investment of its Microsoft Lync® platform.