The Wise Enterprise

Offering expert help for productive employees and smarter operations.

Enterprise Click to Chat for Microsoft Lync®

Overview

IM enable your internal and/or external service desks with Chime to extend the value of your Microsoft Lync® investment. After over 10 years of developing IM-based chat solutions for large enterprise help desk and service centers, we built Chime to meet the scalability, expert routing and integration needs of today‚Äôs social enterprise.

  • Support employees, partners and customers with click to chat functionality for virtually every business use case
  • Set routing rules based on role, subject matter, geography or other filters
  • Monitor and track activity with rich dashboards - requests in queue, agent productivity, trending issues and more
  • Capture full record of all case interactions for easy escalation and fast resolution
  • Interactive reports enable informed decisions to drive smarter operations and business growth