Provide a first point of contact for your global service desk directly within a MS Teams client your employees are using.
Integrate with custom MS Teams bots, tabs, and chat based workflow
Integrate your global service desk with Microsoft Office 365 for authentication and provisioning.
Quickly deploy across your 0365 tenant and take advantage of Azure AD, O365, and MS Teams.
Leverage Microsoft Azure services such as Azure language translation, text analytics and sentiment scoring, Azure Front Door
as well as Azure QnA and LUIS to fully maximize and empower your global help desk agents and platform
Easily connect your Azure Bot Framework chat bots in front of your service desk.
If your bot does not resovle the issue, then route to a human agent using MS Teams. Turn on Bot Framework DirectLine API and connect your service desk