1. « Release Notes
2. Chime 2.2 Gold

Chime 2.2 Gold - v2.2.3149 (August 18, 2015)

Main New Features:

• SSL Setup Instructions

Videos:

August 19, 2015 (1:47)

Open Context Window in a Browser

See how easily you can open the Agent Context Window in a browser.

August 26, 2015 (1:31)

Lync^® to Lync^® Helpdesk Chat

See how you can easily connect to your Helpdesk via Lync^®.

August 28, 2015 (4:13)

Customizing the Web Client

Learn how easy it is to quickly switch out the Chime logo with your own.

Bug Fixes:

• Offline queues no longer route chats that were previously closed by seekers
• Web client now supports authenticated or unauthenticated access from outside the network
• Fixed issue with inconsistency of email transcript's sending/receiving time
• Fixed issue where renaming an Office 365 queue while the queue is running causes the queue logging to fail
• Address issue where the queue was not detecting the agent's status correctly after presence change
• Fixed Lync^® Office 365 issue with inbound chat sometimes not routing to available agents
• If all agents in a queue have reached their max number of daily chats, the queue will go offline until agents under the daily chat limit are available
• Fixed an issue in queue scheduling where the Wednesday stop time UTC conversion was being done incorrectly
• Improved stability when sending email transcripts
• Fixed issue with uploading files from agent context window