1. « Release Notes
2. Chime 2.5 Gold

Chime 2.5 Gold - v2.5.6330 (December 7, 2016)

Main New Features:

• Chime for Office 365 version now supports UCWA
• Totally redesigned Admin section UI
  • Admin section (10)
• Added several links to the new Help section on the Chime website
  • Help link examples (6)
• Added 3 new 'out of the box' Virtual Agents
  1. Add Custom Tabs to Context Window Extension (Pre-conversational VA)
  2. Resolve All Sessions (Post-conversational VA)
  3. Detect Questions That Are Too Short (Conversational VA)
     • New virtual agents (3)
• Ability to set outage information as the queue dispatcher's Lync/S4B status message
  • Setting dispatchers status as outage (2)
• Increased character limit of alerts from 1000 to 4000
  • Alerts
• Disabled agents can now initiate a chat with their own queue
• Added tab in Session Details to display the routing history of the seekers session
  • Session Details Routing
• Increased the max number of concurrent chats to 10
  • Max Number of Concurrent Chats
• Ignored and declined chats now have different labels in routing history
  • Ignored and Declined chats
• Added ability to add comments to a chat from Session Details
  • Session details comment section
• Added ability to add session tags from the Session History popout
  • Session details session tags
• New ability for agents/managers to resolve other agents' unresolved sessions
• New 'Always On' mode for queues
  • Always On Mode
• Charts and Report Updates
  • New Queue Level Charts
    1. Most Common Question Keywords
    2. Unresolved Sessions
  • Added in Target chat concurrency value into charts
    • New Charts and Updates (3)

December 9, 2016 (3:22)

Chime 2.5 Release Notes Highlights

Learn about the newest features and updates in Chime 2.5. These features include improved support for Office 365, enhanced UI, updates to virtual agents, enterprise alerts, and more!

More Videos:

October 5, 2016 (2:58)

Chime Click to Chat - Enhanced Desktop Alerts

Learn about enhanced alerts, as well as how to create and deploy them.

October 6, 2016 (4:02)

Chime Click to Chat - Alerts with White List Filtering

Learn about the ability to filter certain AD groups and agents

October 12, 2016 (3:30)

Chime Virtual Assistance and Service Now Integration

Learn about pre-chat integration with Chime

October 13, 2016 (3:46)

Chime Presence and Health Monitoring

Learn about refreshing an agents presence, as well as viewing the status of various Chime controls

Bug Fixes:

• Fixed issue where virtual agents might not have been associated with a queue correctly
• Fixed issue: Unable to receive alerts when dispatcher is the same account as the recipient