Fix the edge case that leads to the mismatch of an agent’s enabled/disabled state
Make sure the agent presence icon is consistent on the queue dashboard / agent dashboard agents list
Make sure all the queues start
Fix for removing a disabled agent from the queue, reading them, and then toggling them back to enabled
where it wasn't picking up that they were enabled.
Fix for the queue not picking up the agent’s Lync online presence and enabling the queue
Make sure the Queue status matches what is shown in the Lync client
Prevent blank IM window after a Waiting chat is disconnected