Chime 2.6 Service Release 9 | Service Desk Software

Address accessibility issues (tabbing and contrast) for manager and admin modules
Add a new report detail Accepted vs Declined/Ignored per agent
Message to acknowledge when an agent declines a chat session
Address issue where session history search wasn't respecting end dates - #3208
Add PDF/TXT export for session details (chat transcript + session info) - #2876
Fixed an inconsistency with the Average Duration statistic on the Queue Dashboard - #3264
Fixed Tabbing navigation issues on the Guest Dashboard, Manager Sections, and in the Admin area - #3209
Added in better focus/visual indicators for all nav elements in Accessibility mode - #3210
Slight changes to the Agent Dashboard UI
Added in Enhanced UI for the Agent Assist Tool (2)
Chime now has integration with Microsoft Teams (3)
Additional Release Notes Context