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The Wise Enterprise

Offering click to chat service using Lync Online for smarter operations.

Chime in, Get Help - Service Desk using Lync Online®

“Our first-call resolution rate increased by 85%, and our issue resolution time dropped significantly, where issues that had been taking 24 hours to resolve are now being closed in under 5 minutes."

Global Pharmaceutical, Director of IT Support Services.

Leverage

Skype for Business® to connect your company employees where and how they want to communicate with click to chat access to IT and help desk support. Eliminate staff frustration due to long wait times, multiple escalations, and language barriers.

Empower

your help desk and support operations with Chime for Microsoft Skype for Business®. Click to chat functionality makes agents more efficient, while expert answers make them look like heroes.

Optimize

your service desk and agent productivity with multiple concurrent chat sessions. Manage more cases with fewer resources to lower speed-to-answer times.

Install

and bring Chime to life in just 30 minutes leveraging your existing Microsoft Skype for Business® environment. Minimize impact on your resource-constrained professional IT service desk staff.