Offering help desk software for the enterprise using Microsoft Lync/Skype for Business®.
Chime in, Get Help - help desk solutions using Microsoft Skype for Business®
“Our first-call resolution rate increased by 85%, and our issue resolution time dropped significantly,
where issues that had been taking 24 hours to resolve are now being closed in under 5 minutes."
Global Pharmaceutical, Director of IT Support Services.
your employees where and how they want to communicate with single-click chat access to help desk support.
Eliminate staff frustration due to long wait times, multiple escalations, and language barriers.
your help desk and support operations with Chime for Microsoft Skype for Business®.
Click to chat functionality makes agents more efficient, while expert answers make them look like heroes.
your service desk and agent productivity with multiple concurrent chat sessions.
Manage more cases with fewer resources to lower speed-to-answer times.
and bring Chime to life in just 30 minutes leveraging your existing Microsoft Skype for Business® environment.
Minimize impact on your resource-constrained professional IT service desk staff.