Offering click to chat service using Lync Online® for smarter operations.
Chime in, Get Help - Service Desk using Lync Online®
“Our first-call resolution rate increased by 85%, and our issue resolution time dropped significantly,
where issues that had been taking 24 hours to resolve are now being closed in under 5 minutes."
Global Pharmaceutical, Director of IT Support Services.
your employees with click to chat access to service desk support using Lync® Online.
An on-premise Chime installation means you don't have to host a Lync® server.
Chime for Lync® Online provides maximum functionality with minimal costs.
your IT and service desk operations. Transform agents into heroes with quick and expert answers. Higher
first call resolution rate and easy issue escalation result in faster case resolution,
making employees more efficient and productive.
your service desk and agent productivity with multiple concurrent chat sessions.
Manage more cases with fewer resources to lower speed-to-answer times.
and bring Chime to life in just 30 minutes leveraging your existing Lync® Online service.
Minimize impact on your resource-constrained professional IT service desk staff.