Slack Click to Chat Help Desk

Offering expert help for productive employees and smarter operations.

Chime in, Get Help - Service Desk using Slack®

Custom Client
Provide your end users a unique looking web chat UI which you can completely brand, design, and customize. The custom web client is your end users' entry point to your help desk solution, which can be deployed on your existing websites.
Your end users will always come with many types of issues or questions. With Chime for Slack, you (a manager) can group your agents into unique Queues, which you can configure to solve specific type of issue or issues. This way, incoming conversations will be routed to the correct agent with less wait time.
Custom Reports
Chime for Slack comes with many reports out of the box. Ranging from reports on end users rating, to reports on chat conversation sentiment analysis. In addition, Chime for Slack also has the flexibility to create new custom reports supposed you need a specific one.
Chat Deflection
Deflect end users' issues before connecting to an agent using Chime Virtual Agent. Track chat state history and chat transcript history using Session Details and see when chats were deflected.