Each queue may be optionally configured to render a URL to the agent when the agent
conversation from the queue. The URL may be the location of an enterprise ticketing
CRM system, or the standard URL provided as part of Chime.
If you are using Microsoft Lync® or Skype for Business® On Premise,
will be displayed to the right of the client chat window and will be associated with the
If you are using Microsoft Lync® or Skype for Business® for Office
365, you will
be given a URL which when clicked
will bring up a browser window containing the seeker history, standard replies, and
of the client window extension.