To read about the implementation of Chime for Teams in a global service desk utilizing Azure Translation Services, check out this
Case Study - Instant Chime and Microsoft Teams for EML Service Desk (pdf)
To read about the implementation of Chime for Teams in a service desk for users out at sea and across 8 countries, check out this
Case Study - Instant Chime and Microsoft Teams for Neptune Energy with TCS (pdf)
After a customer clicks a button on a web page, Chime will launch a new window that will connect that customer with an agent. A live chat session between the customer and the agent using Teams will begin, enabling the guest to get immediate help.
Agents can quickly and easily accept an inbound chat just by clicking on a toast notification. When connected, the agent will see a host of information about the inbound guest. The agent also has access to any canned/standard replies that have been created. Agents can send and receive files. Chime is designed to give agents the ability to give help quickly and efficiently.
Because Chime has the concept of roles/permissions, those designated as managers and admins have a host of elevated abilities. These abilities include monitoring ongoing chats, looking at charts and statistics, generating reports, and much more.
With Chime for Microsoft Teams, you can quickly render, download, and export many types of charts and reports about the conversations that have taken place within Chime.
Click Here ⇨ Complete List of Charts and Reports.
For the prerequisites of setting up Chime for Teams, click here » Chime Prerequisites
For a list of steps on getting the Chime for Microsoft Teams installed, click here » Install Guide
We understand Instant Chime will be deployed and managed as a part of a larger, more complex enterprise IT ecosystem. Our design-centric approach focuses on ease of use in both the back and front end of the solution. Instant customers leverage their existing Microsoft Teams framework with no additional heavy technology lift for a clean installation process and a modern user interface so help desk agents can be up and servicing employees quickly with minimal training.
Chime integrates with your existing systems allowing you to extract more value out of your infrastructure investments. With Chime you own both the application and the data. Chime pricing is based on a per-queue model according to the number of agents you can invite into a session for support. With other solutions typically priced based on a per agent/per year annual fee, costs can mount quickly. Our sliding scale supports an ROI based on increased agent productivity and leveraging your existing IM and UC platform investment.