Overview of Chime 2.3 for Microsoft Lync®
IM enable your internal and/or external service desks with Chime to extend the value of your Microsoft
Lync® investment. After more than 10 years of developing IM-based chat solutions for large enterprise help
desk and service centers, we built Chime to meet the scalability, expert routing and integration needs
of today’s social enterprise.
Support for Lync® Online
Support for Lync® 2013 on premise
Chimehub.com integration – to enable chat links on external web sites via the Chime Hub cloud based proxy
No need to use IIS – Chime will self-host the HTTP stack
Support for ‘standard replies’ and a configurable agent context window (via the Lync® context window extension)
Chime for Lync® has an API available to determine queue availability and wait times, which may be useful when exposing click-to-chat links out on various portal pages.
» Chime API Guide
Chime Browser Compatibility
For Steps on how to stage an external web client using Chime Hub integration click here » Chime Hub Steps
For an easy to use Developer API click here » Chime API Guide
Chime-enable your service desk today and realize the following benefits
Increase agent productivity with concurrent chat session management
Improve employee satisfaction with easy access to help and seamless escalation from IM to voice
to video or screen sharing tools
Identify trends through real-time activity monitoring and reporting
Add value and traction to your Microsoft Lync® platform investments
Charts and Reports
With Chime for Microsoft Lync®, you can quickly render, download, and export many types of charts and reports
about the conversations that have taken place within Chime.
Both managers and admins have the ability to view both system level and queue level charts and reports.
Managers can only view charts and reports for the queue or queues they are responsible for managing.
Admins can view charts and reports for any and all queues within the entire system.
Click Here ⇨ Complete List of Charts and Reports.
We understand Instant Chime will be deployed and managed as a part of a larger, more complex enterprise
IT ecosystem. Our design-centric approach focuses on ease of use in both the back and front end of the
solution. Instant customers leverage their existing Lync® framework with no additional heavy technology
lift for a clean installation process and a modern user interface so help desk agents can be up and
servicing employees quickly with minimal training.
Chime integrates with your existing systems allowing you to extract more value out of your infrastructure investments.
With Chime you own both the application and the data. Chime pricing is based on a per-queue model according to
the number of agents you can invite into a session for support. With other solutions typically priced based on a
per agent/per year annual fee, costs can mount quickly. Our sliding scale supports an ROI based on increased agent
productivity and leveraging your existing IM and UC platform investment.